Today I am working 14 hours in the bookstore while my boss is away at an offsite event, hawking books to aspiring writers.
Generally, I enjoy working the bookstore. Not today. Today I am in one of those moods where if you play your cards right you’ll never know anything is wrong, but if you do one stupid thing you’ll suddenly remember that humans and pit bulls share a considerable percentage of DNA.
Unfortunately, a couple annoying, stupid things have happened. For instance, the employees are all making snide remarks whenever I tell them to do things like, say, sweep the floor. It’s not that I’m asking them to do anything unreasonable. I’m just asking them to fulfill their freaking job descriptions. Not a real tall order. But they resisting.
In particular, one of them was visited by her toddler nephew a while ago. The boy is a hellion. Pulled books off shelves, jumped on chairs, opened doors he wasn’t supposed to, ran around screaming, and, what really set me off, decided to join his aunt (our employee) behind the cafe counter. Now, lots of kids run behind the counter. They think it’s fun. In reality, it’s dangerous and it’s a liability and it drives me crazy when they do it. Usually, though, their mothers are about six inches behind them grabbing them by the arm. Not this kid. Nope. He sees auntie employee back there and decides to have an impromptu meet-and-greet. Does she say, “No, don’t come back here!” in a loud firm voice? Does she extend her arms palms forward in the universal signal for “Stay where you are”? Nope. It’s, “Oh, hey there, so-and-so.” Then the irresponsible and ineffective mother buys him a bag of Doritos and he promptly drops two on the carpet, and manages to step on one of them. Does mom pick them up or apologize or act like a civilized human being? Nope, she acts like Ms. Invisible and just moseys out with hellion in tow.
So then I go and talk to the lame employee and explain to her that kids are not allowed back there, and that she has to be especially careful when they know her, because they’ll be more likely to make a run for it. If she doesn’t signal to them that it’s improper, she’s not doing her job, either as an employee or as an adult role model who needs to help children establish normal rules of civilized life, like “That area is out-of-bounds for me.” Does she nod and say, “Yes, I’m sorry, you’re right, I’ll do that next time”? Not on your life! She gets offended and tells me that kids run back there all the time and that she can’t do anything about it and that she was waiting for the mom to grab the kid and she can’t believe I’m being so mean to her nephew and on and on. Idiot. You can’t tell me on the one hand that you’re close enough to your nephew that he wants to run up to you and make bodily contact, but on the other hand that you’re not in a relationship sufficient to give the authority or right to make sure he stays out of areas where the little brat is not supposed to be. This means that I’m mad because (1) yet another kid without any concept of how to behave like a human being is about to be foisted on the public education system, where stupid, ineffectual mother will no doubt blame all the kid’s problems on teachers who are nevertheless not allowed to teach the kid how to be civilized, because that’s cultural imperialism or something, (2) there is a smashed Dorito on the carpet in my store, (3) one of the employees under my supervision is practically worthless, and (4) the worthless employee has the gall to be offended when I tell her to do her job.
Oh, and if you’re still wondering why I used the phrase “cultural imperialism,” let’s just say that all the people involved thus far adhere to a particularly strong racist ideology that says all English-speaking white people (e.g., me) are out to get them, smash them, ruin their lives, or whatever. For instance, the same lame, offended employee once engaged in a foreign-language conversation with another employee in the presence of customers, which tends to make customers, oh, livid. When I told her that was unacceptable, she complained to my boss that I was being a racist. Fortunately, my boss understands how to be a civilized person and explained to this employee the rationale behind the rule. Have the foreign-language conversations stopped? Nope. Now they just do it around me, when there are no customers present, because they can get away with it and they know it drives me crazy. (The best part is that they don’t seem to realize how well I understand this particular language, so their rudeness is even more annoying.)
So anyway, a while after the hellion incident, a lady comes into the bookstore and starts browsing among the shelves. I go to her and say cheerfully, as I do to all customers, “Can I help you find anything?” She looks at me like I just suggested we take her firstborn child, put it on a spit, roast it, and serve it up to company. Seriously. It was one of the most horrid looks a customer has ever given me. Finally, she comes out of her apparently angry stupor and quietly mutters, “No.”
Fine, okay, whatever. I go back to shelving pulp romance novels and let her be. Then, a few minutes later, I hear something very interesting. The angry lady is having a friendly conversation with one of the employees. Cheerful even. In a foreign language. Yes, that foreign language. Turns out the lady does not speak English. She’s looking for a book in her language. We can do that, but it’s sometimes hard. Still, the lady will not look at me, will not speak to me, and acts like I’m not there. She only talks to the employee who speaks the foreign language. This is great. She doesn’t know the name of the book she wants, she doesn’t know the name of the author, she barely knows what it’s about, but she knows it’s blue. (This kind of thing happens quite a bit, actually, and it’s hard even when we’re all speaking English. So you can imagine.)
Anyway, turns out we can’t find the book, can’t get the book, and the lady leaves after a cheerful goodbye to the foreign-language-speaking employee. By now I am ready to strangle somebody. Why couldn’t the lady have just indicated to me that she didn’t speak English? Why did she have to look offended that I even spoke to her? Why did she refuse to even acknowledge my presence after being so offended? This drives me crazy.
And worse, whenever this kind of thing happens, I’m the one who gets accused of being a racist. Never mind that I have interviewed and hired people of several different races. Never mind that most of our employees are non-white. Never mind that I try to help every customer who comes in the store, even the ones who are looking for racist propaganda books (yes, it does happen). Never mind that I actually work at understanding the particular foreign language in question here, that I took several years of it in school and that I try to practice it still. Never mind any of that. Because I’m a white guy, I get painted as a racist.
So if I chastise an employee who happens to have brown skin, I’m a racist. If I’m working in a classroom and I mark a brown-skinned student tardy (who is actually tardy), I’m a racist. If I mispronounce someone’s name (even though I’m better at foreign pronunciation than most people), I’m a racist. This happens day in and day out in my life, and I’m sick and tired of it.
There is another employee at the bookstore who is even more blatant about his racism. Several times now I’ve said things or stated opinions to which he’s replied, “That’s because you’re white,” or “That’s because you’re not _______.” Huh? What is that, but racism, pure and simple? When you make a judgment about someone’s thoughts or ideas or “qualities” based on that person’s race, you are committing an act of racism. But, to top it all, I’ve been told by several non-white people that only white people can be racist. This, to me, is about as offensive a statement as I’ve ever encountered. Offensive to me, at least.
And what the hell does it mean to be “white” anyway? I’m not “white.” I’m just a person.
Anyway, these are things that make me crazy, and I needed to rant.